Shipping policy
Shipping Policy
Order Processing
- Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- You will receive a notification once your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Outlying and Regional areas outside of Cape Town | 3-5 business days |
| Local deliveries in and Around Cape Town | 1-2 business days |
| International Shipping | 7-14 business days |
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Please note that delivery times are estimates and may vary depending on your location.
Order Tracking
- Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number.
- You can track your package through our tracking page or directly on the courier’s website for real-time updates.
International Shipping
- We currently offer international shipping to select countries. Please note that customs fees and import taxes may apply, which are the responsibility of the customer.
- International shipping times may vary depending on customs clearance processes in your country.
Shipping Restrictions
- We do not ship to P.O. boxes or APO/FPO addresses.
- Some items may have restrictions based on your location or due to specific regulations.
Shipping Delays
While we strive to ensure timely delivery, there may be delays due to factors outside our control, such as weather events, high-demand periods, or customs delays. We appreciate your patience in these cases.
Missing or Delayed Packages
If your order hasn’t arrived within the estimated delivery time, please:
- Check the tracking information provided.
- Contact the courier service for assistance.
- If the issue persists, reach out to us at online@urbansupply.co.za, and we’ll be happy to assist further.